SHIPPING POLICY

We ship to almost every country in the world. All shipping is from Melbourne, Australia.

Your order will be packed and shipped as soon as possible after we receive it, generally within 48 hours. Once we have packed and shipped the order, you will receive an email notification, including tracking if applicable.

Please bear in mind possible that differences in time zones and order volumes may affect delivery times.

 

Domestic orders

Domestic shipping in Australia is via Australia Post, and should arrive in 2-3 days from being posted, excluding rural areas. Orders above $75AUD ship free Australia wide.

 

International orders

For International orders, we use an official rate calculator to give accurate delivery rates based on the size, weight, and destination of your order. International orders above $120AUD ship free worldwide.

If you have any troubles, or would like to use a particular shipping service, please get in touch directly at admin@404tea.com

 

What if I haven't received the parcel, it goes missing, or I have another issue?

Unfortunately, we understand that sometimes things go wrong during shipping, and that is outside of our control. Just send us a quick email and we'll follow it up right away, and if necessary we are more than happy to resend the package, free of charge.